Akuvox Firmware — Known Issues
Known issues reported against Akuvox firmware versions.
Issues showing a green Fix line have been resolved, with the fix verified in the field; issues without one are still open. For firmware downloads see the Akuvox Firmware page.
Device Fixes
Troubleshooting & Fixes
R20K / R20A / R25K / R25A — Video issues
Fix available via AutoP · updated 7/16/2026
If your R20K, R20A, R25K or R25A door phone has video problems (no video, frozen, or choppy stream), apply the fix through Akuvox auto-provisioning (AutoP):
1. Log into the device web interface (its IP address, admin login).
2. Go to Upgrade → Advanced → Automatic Autop.
3. Click AutoP Immediately (or set the schedule) so the device pulls the update, then let it reboot.
Fix values applied via AutoP:
# R20K / R20A / R25K / R25A video-fix AutoP configuration (7/16/2026) Config.DoorSetting.RTSP.Enable = 1 # RTSP server on Config.DoorSetting.RTSP.Authorization = 0 # authorization off Config.DoorSetting.RTSP.AuthenticationType = 0 # Basic auth Config.DoorSetting.RTSP.Audio = 0 # RTSP audio off Config.DoorSetting.RTSP.H264Resolution = 1 # main stream = CIF Config.DoorSetting.RTSP.H264BitRate = 256 # 256 kbps
Still seeing issues? Call/Text 917-977-1277 or WhatsApp us — we’ll walk you through it.
Full AutoP mapping reference →