How to Reset Hikvision Camera & NVR Password
Hikvision Password Reset Guide
Step-by-step instructions to reset a forgotten password on Hikvision cameras, DVRs, and NVRs
Step 1: Download & Open SADP Tool
Download SADP from the Hikvision website. After opening, all Hikvision devices on your network will automatically appear in the list.
SADP Tool showing list of Hikvision devices on the network
Step 2: Select Device & Click "Forgot Password"
Click the checkbox on the left of your device, then click "Forgot Password" in the right panel. This opens the reset dialog.
Reset Password dialog with Export/Import device feature code mode
Step 3: Export Device Feature Code File
In the Reset Password dialog, click "Export device feature code file" and save the .xml file to your computer. Keep this file safe for the next step.
Step 4: Email Us the Exported File
Email the exported .xml file to support@1800dvr.com. Please include your phone number in the subject line. We will process the reset and get back to you accordingly.
✉ Email File to support@1800dvr.comStep 5: Import Reset Token & Set New Password
Return to SADP, open Forgot Password dialog. Select "Import File", browse to the .xml token from Hikvision's email, enter your new password, and click Confirm.
Import the reset token file and enter your new password
Need Help? We Can Reset It for You
If you are having trouble with the reset process, email us and we will walk you through it or handle the reset on your behalf.
✉ support@1800dvr.com⚠ Please include your phone number in the subject line