How to Reset Hikvision Camera & NVR Password
Forgot the admin password on a Hikvision camera, DVR, or NVR? Follow the five steps below — we handle the reset for you, usually the same day.
Download & open the SADP tool
SADP scans your network and lists every Hikvision device it finds. Install it on a computer connected to the same network as your device.
Get SADP from our downloads page
SADP Tool showing list of Hikvision devices on the network
Select your device & click "Forgot Password"
Tick the checkbox next to your device in the list, then click Forgot Password in the right-hand panel to open the reset dialog.
Reset Password dialog with Export/Import device feature code mode
Export the device feature code file
In the Reset Password dialog, click Export device feature code file and save the .xml file to your computer. You'll email us this file in the next step.
Email us the exported file
Send the .xml file to support@1800dvr.com with your phone number in the subject line. We'll process the reset and send you back a reset token, usually the same day.
Email File to support@1800dvr.comImport the reset token & set a new password
When our token arrives, go back to SADP and open the Forgot Password dialog again. Choose Import File, browse to the token .xml, enter your new password, and click Confirm. You're back in.
Import the reset token file and enter your new password
Stuck? We can reset it for you
Email us and we'll walk you through it — or handle the whole reset on your behalf.
Please include your phone number in the subject line.
Support: support@1800dvr.com | securitysystemdepot.com