Akuvox App Downloads

Scan for Google Play Store

Google Play Store

Scan for iOS App Store

iOS App Store

Log Into the App

First time signing in

1

Install SmartPlus using a QR code above and open it.

2

Tap Login and enter the username and password from your intercom setup sheet or the SmartPlus welcome email your installer sent you.

3

Have a setup sheet with a QR code? Tap the scan icon on the login screen and scan it instead — no typing needed.

4

No credentials? Call/Text 917-977-1277 or WhatsApp us and we’ll resend them.

Default Device Login

Username:admin

Password:690215Kw!

For the device web interface (browse to the device IP). Factory-fresh units may still be admin / admin until configured, and a factory reset returns the login to admin / admin. Change the password after first login.

Credentials not working? Try the reset options below — or see the full step-by-step reset guide →

Video Tutorial

Factory Reset Akuvox Devices

Factory Reset Akuvox Devices

Factory Reset Akuvox Devices

0:10 Reset on Settings Screen 1:26 Reset via Web Interface 1:47 Reset by Physical Button 2:12 Reset via Short-Circuiting

Before You Reset

Important Notes

Power up the device first. Devices must be fully booted before attempting a physical reset. The reset button does not work when devices are in engineering mode. For input-shorting reset methods, hold the input pins together while powering on.

Reset Methods by Series

Select Your Device Series

S532 / S535 / S539 X910 / X912 / X915 / X916 E12 / E16 / E18 / E20 / E21 R20 / R25 / R27 / R28 / R29

S532 / S535 / S539

Insert a paperclip or pin into the reset hole and hold the button.

S532

Hold the reset button for about 3 seconds. The device will go into factory reset and reboot.

S535

Hold the reset button for about 3 seconds. The device will go into factory reset and reboot.

S539

Hold the reset button for about 3 seconds. The device will go into factory reset and reboot.

Reset button locations on S539 and S532 rear panels

X910 / X912 / X916

Insert a paperclip or pin into the reset hole and hold the button.

X910 / X912

Hold the reset button for about 3 seconds. The device will go into factory reset and reboot.

X916

Hold the reset button for about 3 seconds. The device will go into factory reset and reboot.

X915

Insert a PIN into the hole and hold to reset.

X915

Hold the reset button for about 3 seconds. The card reader backlight and fill light will light up — device goes into factory reset and reboots.

Pinhole reset button on X915 (and E12)

E12 (Pin Hole)

Insert a PIN into the reset hole and hold to reset.

E12

Hold the reset button for about 10 seconds. The LED light, fill light, and card reader light will all illuminate — device goes into factory reset and reboots.

E18 / E20 / E21 (Back Cover)

Remove the back cover of the door phone to access the reset button.

E18

Screen off: hold white button for 3-5 seconds. Normal working state: hold for 8-10 seconds. Device factory resets and reboots.

E20

Press the reset button for about 5 seconds until the device plays a beep. Device factory resets and reboots.

E21

Press the reset button for about 10 seconds until the device plays a beep. Device factory resets and reboots.

E16V2 (No Physical Reset)

This model does NOT support physical button reset.

E16V2

Reset via the device web interface only.

Reset button on E16 and E18 boards (back cover removed)

R Series — No Physical Reset Button

The following models do NOT support resetting via physical button press. Use the web interface or input-shorting method.

R20 Series

Including R20A, R20A-2, R20B, R20K, R20K-2, R20K-L. Use input shorting (see below) or web interface.

R25 Series

Including R25A. Use input shorting or web interface.

R27 / R28

No physical reset button. Use input shorting (R28) or web interface.

R29

Reset via web interface only.

Input Shorting Reset: R20 Series, R20-2 Series, R25 Series, E12, R27, and R28 support resetting by short-circuiting the input. Press and hold the input pins together simultaneously while powering on the device.