Akuvox SmartPlus — Firewall Ports & Domains
If an Akuvox intercom sits behind a managed firewall, these ports and domains have to be open for SmartPlus cloud service to work. Symptoms of a blocked rule range from a device that never comes online to one that registers fine but has no video, no app calls, or no remote access.
If the site's IT will allow it, whitelisting the domain
akuvox.com (or *.akuvox.com) covers every service below in one rule. Only work
through the individual lists when a blanket domain rule is not permitted.
Rules by Service
Each SmartPlus service with the domain and ports it uses on the US cloud (ucloud), which is what our
equipment uses. On a European account the ucloud part becomes ecloud, and so on for
other regions. "TLS" ports are TCP.
| Service | Domain | Ports |
|---|---|---|
| RPS (provisioning) | rps.akuvox.com |
443 TLS, 8080 TCP |
| SIP calling 8603 TLS on newer firmware |
ops2.ucloud.akuvox.com |
5070 TCP/UDP, 5071 TLS, 8603 TLS, 35000–65535 UDP |
| Gateway HTTP | gate.ucloud.akuvox.com |
9999 TCP, 8600 TLS |
| TCP link (cloud connection) | tcpconn2.ucloud.akuvox.com |
8501 TCP |
| Web service | ucloud.akuvox.com |
80 TCP, 443 TLS |
| HTTP access | rest.ucloud.akuvox.com |
8080 TCP, 8443 TLS |
| Video preview | rtspsrv1.ucloud.akuvox.com |
554 TCP, 8601 TCP, 8602 TLS, 10000–65535 UDP |
| Audio and video HTTP | mediasrv.ucloud.akuvox.com |
8606 TLS |
| Device config files 8604 TLS on newer firmware |
config.ucloud.akuvox.com |
8604 TLS, 8091 TLS |
| Remote access | remoteconfig-ucloud.akuvox.com |
1300–1999 TLS |
| Maintenance / firmware | maintenance.akuvox.com |
8483 TLS |
| Payment | bm.akuvox.com |
443 TLS |
| Smart-lock long connection | mqtt.ucloud.akuvox.com |
8607 TLS |
| Image upload | filesrv.ucloud.akuvox.com |
443 TLS |
| FTP | ftpsrv1.ucloud.akuvox.com |
20 TCP, 21 TCP, 9004–9199 TCP |
Full Port Reference
The same ports as one list, plus a few Akuvox documents for newer features.
| Port | Used for |
|---|---|
TCP 20 / 21 |
FTP file transfer |
TCP 80 |
Web client and HTTP commands |
TCP 443 |
HTTPS connections |
TCP 554 |
RTSP video streaming |
TCP/UDP 5070 |
SIP telephony (UDP and TCP) |
TCP 5071 |
SIP telephony over TLS (optional) |
TCP 8501 |
Cloud connection |
TCP 8080 |
RPS HTTP connections |
TCP 8091 |
HTTPS for devices downloading config files |
TCP 9999 |
Cloud gateway |
TCP 1300–1999 |
Remote access for troubleshooting |
TCP 8600 |
HTTPS for devices in high-security mode |
TCP 8601 |
RTSP — required by the iOS app |
TCP 8602 |
RTSP over TLS |
TCP 8603 |
SIP TLS for newer firmware |
TCP 8604 |
Config-file download over HTTPS TLS (newer firmware) |
TCP 8605 |
Screenshot upload over HTTPS TLS (newer firmware) |
TCP 8606 |
Video storage playback |
TCP 8607 |
Smart-lock MQTT SSL |
TCP 8608–8630 |
Reserved |
TCP 8483 |
Maintenance |
TCP 9004–9199 |
FTP passive-mode file transfer |
UDP 10000–65535 |
RTP streaming |
UDP 35000–65535 |
SIP streaming |
tcpconn, tcpconn1–3,
rtspsrv, pbx, pbx1, interface, gate1,
ftpsrv, mediasrv1–2, remoteconfig1 and bm under
.ucloud.akuvox.com. A domain-wide akuvox.com rule covers them all; if rules are written
per host, include these too so devices on older firmware still connect.
akuvox.com, .akuvox.com, *.akuvox.com, or just
akuvox. If a rule appears to be ignored, try the other forms before assuming the ports are the
problem.
After Changing the Rules
Reboot the intercom and confirm it comes back online in the SmartPlus portal. If it registers but
something specific still fails, the failing feature usually points at the rule: no video preview points at
RTSP (554 / 8601 / 8602) and rtspsrv; no app call points at SIP (5070 / 5071 / 8603) and
ops2; a device that will not take settings points at config download (8091 / 8604) and
config.
Service, domain and port list per Akuvox (October 2026). The full port reference is from the
Akuvox knowledge base, “Network Firewall Settings for Akuvox Cloud Service” (updated 24 August 2026), with the
xcloud placeholder resolved to the US ucloud region.