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Change a Site's Call Type — SIP vs IP Direct (Akuvox)

← Akuvox Guides & FAQs

Every SmartPlus site has a call type that decides how the door station reaches the indoor monitors: through the Akuvox cloud (SIP) or directly over the local network (IP). Here's where to change it.

What this setting does — and doesn't. It only affects calls from the door station to indoor monitors. Calls to the SmartPlus app are unaffected either way — changing this will not stop or start app ringing.

Which one should it be?

IP Call — all of the site's intercom devices are on the same LAN. Calls go device-to-device locally: faster call setup and no dependence on the internet connection for door→monitor calls.
SIP Call — devices are split across networks (villa/house with a remote monitor, separate buildings). Calls route through the Akuvox cloud so they reach devices anywhere.

Single-family site

1 Open the site

In SmartPlus Cloud, go to Single-Family Site(s), find the account, and click the edit (pencil) icon.

2 Change "SIP Call Or IP Call"

Scroll to the SIP Call Or IP Call field. The portal words the choices as: "All of the user's intercom devices are in the same LAN" (= IP call) and "Some of my devices were installed in a different place (villa or house)" (= SIP call).

3 Submit

Save the dialog. The change applies from the cloud — no reboot needed; devices pick it up on their next config sync.

Community apartment

1 Open the apartment

Open the community under Sites, pick the building, and edit the apartment.

2 Set the call type

The same SIP/IP choice appears per apartment — set it and submit.

Standalone (non-cloud) systems set this on the device itself instead — see Akuvox's Intercom Call Configuration (Intercom → Basic → Direct IP).

Source: Akuvox Knowledge Base — SmartPlus Installer Guide, Single-Family House · Community

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